Terms & Conditions

Here you will find all the information regarding shipments, returns and much more!
Buy in our store with the maximum confidence and tranquility.

INTRODUCTION

These are the terms and conditions of supply for products ordered on: relaksohome.com, operated by Linen and friends SL (from now RelaksoHome), VAT number ESB88363486, and registered in Calle Henri Dunant 17, 28036, Madrid – Spain.

Users who make purchases at relaksohome.com fully accept these terms and conditions and will be linked by these, as if they were written at the time of contract / purchase.

Reading and acceptance of the terms and conditions will be a requirement, prior to the purchase of any product through relaksohome.com

RelaksoHome reserves the right to modify this terms and conditions at any time and without prior notice. It will always be accessible from the website, so that the user can consult or print them at any time.

Personal information

The personal data provided by users will be treated according to the laws. For more information, we recommend that you consult our Privacy Policy.

The customer may exercise their rights of access, rectification, cancellation or opposition on the data provided, at any time, and through the My Account section of our website or by email to the following address: info@relaksohome.com with the subject “Modification of personal data “

Typographical errors

RelaksoHome makes the necessary efforts so that the information contained on the website is complete, accurate and correct. If there is an error in any data, RelaksoHome will proceed to its immediate correction but the right to cancel an order and return its full amount due to typographical errors is saved.

CONTRACT

1. Availability of the service

Please make sure that you are over 18 before placing an order on relaksohome.com.

The products offered are distributed in the member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus (south), Czech Republic, Denmark, Estonia, Finland, France (metropolitan), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City, Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden and the United Kingdom; as well as in Andorra, Bosnia-Herzegovina, Canada, Iceland, Liechtenstein, Monaco, Norway, Russia, Serbia, Switzerland, Turkey and United States.

Physical persons resident outside these countries may only benefit from the online purchasing service of this webpage if the delivery address of the order is located in one of the above countries or territories. If you want to buy anyway please contac us: info@relaksohome.com

2. Purchase procedure

  • Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
  • The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
  • To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. RelaksoHome reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the RelaksoHome by post and/or SMS.
  • Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the ‘Confirm payment’ button.
Purchases may be paid for using a credit or debit card or via PayPal. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, RelaksoHome advises the user to contact Customer Services. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

3. Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, RelaksoHome will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

4. Right not to accept an order

RelaksoHome may cancel or refuse to accept any confirmed order on the following grounds:

  • In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
  • Due to a lack of availability, as described in point 3.
  • When the security systems indicate that the order may be fraudulent.
  • When there are reasons to indicate that the user is a minor.
  • In these cases RelaksoHome will reimburse in full the amounts that have been paid.
RelaksoHome could not deliver the order to the address provided. In this case, RelaksoHome will deduct the amount of the shipment from the refund of the amount.

5. Invoice

You can request your invoice at any time by sending an email to info@relaksohome.com , indicating the order number from which you request the corresponding invoice.

PRICE AND PAYMENT

1. Payment and currency

The prices on this Webpage are quoted in EUR.

RelaksoHome allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

2. Value Added Tax

In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in the Member State in which the goods are delivered.

According to the legislation, when the purchaser is liable for VAT in an EU Member State, it may be possible to apply the “reverse charge” mechanism subject to fulfilment of the requirements established in the legislation. In this case, the transaction will be exempt if the customer applies the “reverse charge” mechanism.

In the deliveries made in the Canary Islands, Ceuta and Melilla, the applicable taxes and excise taxes will be applicable in accordance with the regulations in force in each of these territories.

3. Payment methods

Payment by credit or debit card: RelaksoHome only accepts payment by credit or debit card (Visa, Visa Electron, MasterCard and AMEX), or via PayPal.

For payments by credit or debit card,

the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal: RelaksoHome will process the payment via the Paypal system. Learn more -https://www.paypal.com

4. Payment security

In order to offer maximum security in the payment system, Relaks Home uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa, MasterCard and American Express, RelaksoHome only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa, MasterCard SecureCode and American Express Safekey logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions.

When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code.

The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, RelaksoHome reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

5. Purchase limit

RelaksoHome does not permit the purchase of products that exceeds 2500 Euros. Customers who wish to make purchases in excess of said amount should contact to Customer Services, where they will be informed of the various options for making the desired purchase.

DELIVERY

Delivery of items purchased at Relaksohome.com will be carried out via an international courier company and delivered in and will be delivered only to the countries named in the “Contract” section of this terms and conditions, within a period that varies according to destination.

The downtime of products IN STOCK, will be:

  • Spanish peninsula, Balearic Islands and Portugal from 1 to 3 business days
  • Canary Islands, Ceuta and Melilla: up to 15 days for due to possible retentions in customs or other reasons of a similar nature beyond our control.
  • Rest of the European Union: approximately 1 to 6 working days depending on the final destination.
  • Outside the European Union: We send the international tracking number so that the customer knows at any time where their order is. Due to customs procedures and / or other reasons beyond our control we can not give an estimate of the exact shipping time.
The service may be delayed in the period of sales or special promotions without leading to any compensation.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Products out of stock

Our products are manufactured in family-owned factories into EU under ethical conditions. Normally we inform about our out of stock products into their page product, if not we’ll contact with you after the order to let you know about it and the delivery time. The normal production time is between 7 to 12 days.

Orders tracking

Orders can be tracked via the relaksohome.com Webpage, indicating the location of the goods at each moment until final reception.

Shipping Cost

The exact shipping cost will be calculated based on the value of the order and the destination country and will be broken down on the “Cart” page that summarizes the purchase before the order confirmation and before entering the payment data on Checkout:

  • For orders to Spain (Península & Baleares) and Portugal (Península) under 99 €, shipping costs are 6.95 €. *
  • For orders to Spain and Portugal of 99 € or more, the shipping costs are FREE.
  • For orders to European Union under 99€, shipping cost are of 14,95€.
  • For orders to European Union same or higher than 99 €, the shipping costs are FREE.
  • For orders to EEUU, Canada or Switzerland under 299€ the shipping cost will be calculate in the checkout page.
  • For orders to EEUU, Canada, Switzerland or Australia same or higher than 299 €, the shipping costs are FREE.

For orders to Andorra, Bosnia-Herzegovina, Iceland, Liechtenstein, Monaco, Norway, Russia and Serbia the shipping cost will be calculate in the checkout page.

Other countries, please don’t hesitate to contact us through the online chat or email info@relaksohome.com to know what the shipping cost is and you will receive a response asap.

* European Union countries includes: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, United Kingdom, Czech Republic, Romania and Sweden.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

EXCHANGES AND RETURNS

1. Exchange and/or returns conditions

If customers are not satisfied with the item they have received, RelaksoHome will allow them to exchange or return the item within a fifteen (15) day period, counting from the date of reception, provided that the item has not been used or damaged and in the original packaging in the same condition in which it was received. . Consequently, RelaksoHome cannot accept exchanges or returns of used or damaged items (except in the case of flaws).

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

2. Postal exchanges and/or returns

If you are within the deadline and you want to return part or all of your order, you can process it directly from our CONTACT form or by sending an email to info@relaksohome.com with the following information:

  • Order number.
  • Name and complete address for the collection.
  • Date and time (the schedule may not be met depending on the final place of collection)
  • Contact telephone number (So that the transport agency coordinates with you).
Once the request is sent, you will have to wait for the confirmation where we will explain the steps to follow.

In case the product is defective, the shipping and return costs will be at our expense.

Otherwise the shipping and return costs will be on your own and we will deduct them from the total amount to be returned. The return costs are € 6.95 in the Spanish Peninsula and Balearic Islands, which are the same as you paid when you received your order. For the rest of the areas you will have to send it to the address that we will send you in the confirmation of the return request.

In such cases, RelaksoHome recommends sending the return by registered mail with acknowledgement of receipt.

The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will RelaksoHome accept returns sent carriage due.

3. Right of withdrawal

The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.

The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to underwear whose safety seal has been broken after dispatch.

To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, an e-mail message):

e-mail: info@relaksohome.com

We remind you that you should not provide your card details via e-mail or social media.

To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding deadline expires.

Consequences of withdrawal

In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.

We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.

The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.

In order to proceed with the return of goods, customers can use the services which RelaksoHome places at their disposal, such as: free returns to stores or postal returns, for which the customer will have to pay an additional sum.

4. Refunds

Once the items are received, RelaksoHome will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 3 and 12 working days from reception of the return at the RelaksoHome warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

If you wish to exercise your right to withdrawal from the order, the maximum deadline for the refund of the amount paid by the customer for the products will be 14 calendar days from the withdrawal.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where RelaksoHome has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, RelaksoHome, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, RelaksoHome will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

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