Privacy Policy

At RelaksoHome, our users are the most valuable asset, and with you, your data. Therefore, we take advantage of this declaration of intentions to guarantee you a responsible, loyal and lawful use of your data.

Personal data information

The visit to this website does not imply that the user is obliged to provide any information. In the event that the user provides any information of a personal nature, the data collected on this website will be treated in a fair and lawful manner, subject at all times to the principles and rights set out in Regulation (EU) 2016/679, of April 27, General Data Protection (RGPD) and other applicable regulations.

In compliance with the provisions of Article 13 of the RGPD we inform you of the following:

Who is the data controller for the processing of your data?

LINEN AND FRIENDS SL (from now, Relakso Home)

Calle Henri Dunant 17, 28036 Madrid (España)

What type of personal information does Relakso home collect?

Relakso Home may collect the following personal information from users of the  website through the corresponding forms: name, e-mail address, postal address, telephone number and date of birth, when the user visits the website, registers, places an online order, contacts Relakso Home or participates in Relakso Home promotions or questionnaires.

In addition, Relakso Home collects all the information relating to their browsing on the website and their interaction with the brand.

For what purpose do we process your personal data?

The personal data of the interested party shall be processed for the following purpose, as applicable:

– To manage and execute the registration on the website. The registration involves the drafting of user browsing profiles on the. Said profiling consists of the use of the customer’s personal data and information on their browsing, such as the products viewed or added to the shopping cart, the sections of the website visited, the location in order to evaluate their personal preferences and/or interests to offer them website content, offers, services and products adapted to their profile.

– To manage and execute online purchasing. We use the personal information of the customer to process and deliver their order, and inform them by e-mail and/or SMS of the status of their order.

– To manage and send information on exclusive promotions, latest news and personalised information adapted to the profile, interests and needs of the interest party as a customer via e-mail, SMS or ordinary mail. The sending of this information will involve the drafting of user profiles, which consists of using the personal data, the history of their purchases, if applicable, and the browsing information on the website to evaluate certain aspects related to their personal preferences, in order to offer them commercial notifications adapted to their profile.

– To respond to the exercise of data protection rights, queries and complaints.>

– To manage the notification service for when a certain products becomes available on the website.

– To manage and issue accreditation of sale documents: e-receipt, invoice, etc.

How long do we keep the data?

Relakso Home will keep the personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate its services and fulfil the requirements of the applicable legislation. This means that it may keep the personal data for a reasonable time, including after the interested party has stopped using the services of Relakso home or has stopped using the website. After this period, the personal data will be blocked on all Relakso Home systems.

What authorises us to process the data?

Relakso Home has the following lawful bases to process personal data:

Execution of the agreement
The legal basis for processing the personal data of the interested party which is collected is the execution of the sale and purchase agreement. In this regard, the interested party is obliged to provide that data necessary for its execution. If we are not provided with this data, the sale and purchase cannot be executed.

Legal obligations
The management and issue of the sales invoice is based on the legal obligation of Relakso Home in its relationship with its customers.

In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the consent of the same, in cases where it has been given:

– Management of the registration on the website.

– Management of the sending of information on exclusive promotions, latest news and personalised information adapted to the profile of the interested party.

– To respond to the exercise of data protection rights, queries and complaints on the part of the interested party.

– Management of the garment availability notification service on the website.

– Management and issue of the following accreditation of sale documents: e-receipt, invoices, etc.

The withdrawal of consent of said processing on the part of the interested party shall not affect the execution of the sale and purchase agreement entered into by the same and Relakso Home.

To which addressees can web communicate the data?

The personal data of the interested party may be transferred/communicated to the following addressees:

  • Hosting service providers.
  • Fraud detection and prevention entities.
  • Suppliers that provide a service to Relakso Home (courier companies, communications companies, marketing and advertising agencies, etc.)
  • Public Administrations and Bodies whenever required by the tax, employment, Social Security or any other applicable legislation.

For sending newsletters we may use the Mailchimp tool that belongs to the US company The Rocket Science Group, LLC. Therefore, we would be before an international transfer of your data to only provide this service. You can find information about this company and its privacy policy here. In addition, this company is attached to the Privacy Shield protocol that allows international data transfers between the European Union and the United States.
The use of Mailchimp is not a transfer of data, but the data will only be used by this platform solely and exclusively to send the bulletins and always with your consent.

Relakso Home ensures the confidentiality of the data provided and guarantees that, under no circumstances, will they be assigned to any other use without the prior and express consent of our clients. We will only ask you for the necessary data for the provision of the required service and will only be used for this purpose.

Protection of minors

We do not collect personal information from minors. It is the responsibility of the parent / legal guardian to ensure the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor’s personal data.

How does Relakso Home protect personal data?

The website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. To achieve these aims, the user agrees that Relakso home will obtain data for the purpose of the corresponding authentication of access controls.

In addition, any transaction performed via the website will be executed via secure payment systems. The confidential data are transmitted directly and in an encrypted manner (SSL) to the corresponding entity.

What are your rights in relation to personal data?

 You have the following rights, which may be exercised via the e-mail address
  • Right of access: You have the right to obtain confirmation as to whether or not Relakso Home is processing personal data about you. You can also contact Relakso Home who will send you this information by email.
  • Right of rectification: You have the right to request that your personal data be rectified when they are inaccurate or that they are completed when they are incomplete. If you are registered in our website, you can correct them directly by modifying the profile.
  • Right to suppression / right to be forgotten: You have the right to obtain, without undue delay, the deletion of any personal data of yours dealt with by Relakso Home, when, among other reasons, they are no longer necessary for the purposes for which they were collected.
  • Right of limitation:You have the right to request the limitation of the processing of personal data, in which case we will keep them only for the exercise or defense of claims.
  • Right to portability: You have the right to receive personal data in a standard format of common use and mechanical reading and to transmit them to another person in charge when the treatment is based on consent or in a contract, and is carried out by automated means.
  • Right of opposition: You have the right to object to the processing of your personal data, in relation to any purpose with which we treat them and this in accordance with the applicable privacy policy.
  •  Right to file a claim: You have the right to file a claim with the Spanish Data Protection Agency.
 To make the application, we may ask you to accredit your identity.

Social Networks

Through our website you can access social networks Facebook, Twitter or YouTube open access to all users. These are websites where the user can register and follow us for free. In these social networks users can learn about our activities, opinions, access photos and videos. The users of these social networks should be aware that this place is independent of the web and is open, that is, it is visible to all its users, and the privacy policies to apply to these contents are fixed by Facebook, Twitter or Youtube.Relakso Home does not own social network

Last Update: 3 May 2019.

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